A. Mains. The utility may request customers to run their water service to protect the utility’s mains from freezing. If such a request is made of a customer, the utility shall not charge for any water usage which results because of the request over and above the normal usage of the customer.

B. Service Lines. Upon annual approval by the water superintendent, customers may run water to keep their water service lines from freezing. Once so approved, usage over and above the normal usage will not be billed for sewer. If they have not received approval for running water for the purpose of protecting the service line from freezing, the water usage shall be billed as regular usage in accordance with the rate schedule. Adjustments after-the-fact will not be made.

C. Cost Responsibility.

1. Mains. If a utility’s main freezes and thereby causes a customer’s service along that main to freeze, the utility shall bear the cost of thawing the main and the service line.

2. Service Lines. If a service line freezes, it shall be the responsibility of the customer to bear the cost of thawing the line. (Ord. 653 § 1(part), 2004)